Today’s patients have more educational resources available to them than ever before. Consequently, informed patients have more questions and concerns about their care, insurance and bills. With Arzion, the patient never feels rushed and all of his or her questions are answered thoroughly. The Patient Engagement staff provide a high level of transparency and availability which gives patients clear expectations, and attentive care—raising overall patient satisfaction and retention rates. Customer satisfaction multiples when patients can easily pay premiums, make claims and get accurate answers. Even more importantly, customers are willing to pay higher prices for healthcare services when they receive these value-added experiences.

For hospitals and physician practices, two objectives matter most when it comes to billing for clinical services: maximizing revenues and reducing regulatory risk. Faced with an increasingly complex regulatory environment and aggressive federal and state audit initiatives, medical billing and coding operations at hospitals and physician practices must comply with all applicable healthcare laws and regulations.